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FAQs

Frequently asked questions related to all aspects of ordering from Newprint.

Can I split my ordered quantity into multiple versions of my design?
Each quantity/item added to your cart will only allow 1 version to be attached to your upload. If you choose 1 side, it means you are required to upload 1 pdf of 1 page.  If you choose 2 sides, it means you are required to upload 1 pdf of 2 pages.  If the product allows for multiple versions or pages, you will then be required to upload a PDF with the exact number of pages as your selection.  How do I know if the product calculator allows for multiple versions? For example: 
Question: I'm looking to order 3000 Hang Tags and I have 6 different designs. Answer: You will need to add the item 6 times to your shopping cart at 500 per version.  We highly recommend you use the project title field to help identify each version added to the shopping cart. You may contact our support team at support@newprint.ca if you have any questions. 
How do I know if the product calculator allows for multiple versions?
To find out if you can upload multiple versions or pages of the product you wish to order, you will see a tab section in the product configuration builder titled "Versions" or "Pages". Versions: Pages: If you don't see either, it means the product does not allow for multiple versions or pages of the quantity selected in the price list.If you have any questions, please contact our support team at support@newprint.ca
The size that I'm looking for is not available in the list, can I order a custom size?
How do I create a custom size?Some of our products will allow you to enter a custom size however, some that don't you will require your artwork to match the exact dimensions.  To find out if the product you're configuring allows for a custom size, you will see a selection in the list near the very end that looks like this:1) Find the custom size creation tile and enter your custom size.2. Enter your custom size in the field then click on the "create" button.3. Lastly, select the new size will be added to the end of the list for you to select.
How To Order Brochures
1. Go to the main menu and choose Brochures. 2. Make your selection for each of the product options. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later. To ensure your files are print-ready, read:How to Design your Brochures With Adobe Illustrator Using Newprint TemplateHow to Design your Brochures With Adobe InDesign Using Newprint Template 5. Click ‘Add To Cart’.
Which unit of measurement is used across the website, Inches or Centimeters?
All sizes and dimensions are displayed using the imperial system "inches". 
Does Newprint provide secured confidential printing?
If you are a government department looking to produce a protected printing job with Newprint, we will require an email sent with your request for us to provide you with security clearance status.
How To Order Trading Cards
1. Go to the main menu and choose Trading Cards. 2. Make your selection for each of the product options. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later. To ensure your Trading Cards are print-ready, read:How to Design your Trading Cards With Adobe Illustrator Using Newprint TemplateHow to Design your Trading Cards With Adobe InDesign Using Newprint Template 5. Click ‘Add To Cart’.
How To Order Wire-O Bound Books
1. Go to main menu and choose Wire-O Bound Books. 2. Make your selection for each of the product options. You will first need to select the options for the cover pages, and then again for the inside pages. When choosing the cover pages you have two options: 4 Pages Prints on all Cover Sides - this means your cover will be printed on all 4 cover pages, outside and inside  2 Pages Prints on Outside Cover - this means the cover will only be printed on the outside, and the inside cover pages will be blank 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF files. Alternatively, you can choose to upload your files later. In case the 'Multiple Files' button is turned on, you need to upload your inside and cover pages separately, so you will have to upload two PDFs. If  4 Pages Prints on all Cover Sides was selected - You need to upload a 4-page PDF for the cover. The first two pages of your covers PDF will be the front cover (outside and inside), and the next two pages will be the back cover (inside and outside). For the inside pages, upload a PDF with the number of pages that matches your Inside Pages selection. For example, if you chose 48 inside pages you will need to upload 1 PDF with 48 inside pages, and 1 PDF with 4 cover pages. If  2 Pages Prints on Outside Cover was selected - You need to upload a 2-page PDF for the cover. The first page of this PDF will be the outside front cover, and the second page will be the outside back cover. Do not add blank pages for the inside of the covers. For your inside pages, upload a PDF with the number of pages that matches your Inside Pages selection. For example, if you chose 48 inside pages you will need to upload 1 PDF with 48 inside pages, and 1 PDF with 2 cover pages. In case your cover pages and inside pages are in the same document, turn off the ‘Multiple Files’ button and upload only 1 PDF file. If  4 Pages Prints on all Cover Sides was selected - The first two pages of your PDF will be the front cover (outside and inside), and the last two pages will be the back cover (inside and outside). The total number of pages in this PDF needs to match the total number of pages of your book (inside + 4 cover pages). For example, if you chose 48 inside pages you will need to upload one 52-page PDF. If  2 Pages Prints on Outside Cover was selected - The first page of your PDF will be the front cover, and the last page will be the back cover. The total number of pages in this PDF needs to be inside pages + 2 cover pages. For example, if you chose 48 inside pages you will need to upload one 50-page PDF. When you select your PDF file, click the green button to attach it to your order. Read How to Design your Wire-O Bound Books With Adobe InDesign Using Newprint Template to make sure your files are set up properly. 5. Click ‘Add To Cart’.
What Is The Difference Between Lamination And AQ Coating
Lamination is the process of adhering a plastic film to a sheet of paper, while AQ coating applies a water-based liquid coat that is cured using heat. Lamination is much more durable, making it suitable for packaging that will be used long-term. AQ coating is more cost-effective while still providing a moderate amount of protection.Lamination (Silk/Gloss/Soft Touch) Lamination provides structure and the highest protection from moisture compared to other coating types. It also has high dust resistance, and it is tear-resistant. If your packaging will stay in storage for some time, it is a good idea to use lamination for protection. Silk (Matte) Lamination Silk (Matte) Lamination is the usual choice for luxury brands. It offers a simple but elegant look of the packaging. High-class packaging that does not tend to look shiny benefits from matte lamination. The negative side is that it can be prone to fingertips and scratching. To create a memorable and professional-looking design for your packaging, you can combine matte lamination with a spot UV coating. Gloss Lamination Gloss Lamination gives a more vibrant look to your design and intensifies the colours. It is ideal for high-usage products that will be repeatedly touched, as it is a very durable finishing option. It will make the colours of your eye-catching design even more noticeable and attractive.Soft-touch Lamination Soft-touch Lamination gives a similar look as matte lamination but with added depth. It appeals to the sense of touch and gives a luxurious feel to the packaging. It provides extra protection from fingerprints and scratches. Soft-touch lamination will give your packaging elegance that can be both seen and felt. Keep in mind that if your design is rich in colours, soft-touch lamination will dull the colours to an extent.Semi-Gloss AQ Semi-Gloss AQ (short for Aqueous Coating) is a semi-gloss, environmentally friendly, water-based coating that provides additional gloss and protection. You can write on it with a ballpoint pen. This coating can be applied to one or both sides of the printed piece. It provides a bit of texture to the packaging without distracting the eye.
How To Order Custom Packaging
1. Go to the main menu and choose Custom Packaging. 2. Choose the type of box you want to order (for example, Reverse Tuck End Box). 3. Choose the paper type and coating. 4. Type in the custom dimensions for your box and click Preview. 5. Choose between a digital and hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 6. Upload your print-ready PDF file. To help you with your print-ready files read:How To Set Up a Print-ready File for Packaging 7. Click ‘Add To Cart’.
How To Order T4 Envelopes
1. Go to the main menu and choose T4 Envelopes. 2. Make your selection for each of the product options. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later. 5. Click ‘Add To Cart’.
How To Order Soft Cover Perfect Bound Books
1. Go to main menu and choose Soft Cover Perfect Bound Books. 2. Make your selection for each of the product options. You will first need to select the options for the cover pages, and then again for the inside pages. When choosing the cover pages you have two options: 4 Pages Prints on all Cover Sides - this means your cover will be printed on all 4 cover pages, outside and inside  2 Pages Prints on Outside Cover - this means the cover will only be printed on the outside, and the inside cover pages will be blank 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF files. Alternatively, you can choose to upload your files later. In case the 'Multiple Files' button is turned on, you need to upload your inside and cover pages separately, so you will have to upload two PDFs. If 4 Pages Prints on all Cover Sides was selected - You need to upload a 4-page PDF for the cover. The first two pages of your covers PDF will be the front cover (outside and inside), and the next two pages will be the back cover (inside and outside). For the inside pages, upload a PDF with the number of pages that matches your Inside Pages selection. For example, if you chose 48 inside pages you will need to upload 1 PDF with 48 inside pages, and 1 PDF with 4 cover pages. If 2 Pages Prints on Outside Cover was selected - You need to upload a 2-page PDF for the cover. The first page of this PDF will be the outside front cover, and the second page will be the outside back cover. Do not add blank pages for the inside of the covers. For your inside pages, upload a PDF with the number of pages that matches your Inside Pages selection. For example, if you chose 48 inside pages you will need to upload 1 PDF with 48 inside pages, and 1 PDF with 2 cover pages. In case your cover pages and inside pages are in the same document, turn off the ‘Multiple Files’ button and upload only 1 PDF file. If 4 Pages Prints on all Cover Sides was selected - The first two pages of your PDF will be the front cover (outside and inside), and the last two pages will be the back cover (inside and outside). The total number of pages in this PDF needs to match the total number of pages of your book (inside + 4 cover pages). For example, if you chose 48 inside pages you will need to upload one 52-page PDF. If 2 Pages Prints on Outside Cover was selected - The first page of your PDF will be the front cover, and the last page will be the back cover. The total number of pages in this PDF needs to be inside pages + 2 cover pages. For example, if you chose 48 inside pages you will need to upload one 50-page PDF. When you select your PDF file, click the green button to attach it to your order. Read How to Design your Soft Cover Perfect Bound Books With Adobe InDesign Using Newprint Template to make sure your Perfect Bound Books are print-ready. 5. Click ‘Add To Cart’. The spine of your book In case you do not require printing custom text on the spine, we would take your cover background and extend it to the spine.

In case you do want to print text on the spine, we would need you to give us the total number of inside pages of your book and the paper weight. We would then calculate the spine width for you. In this case, you would create the cover as a single sheet (back cover + spine + front cover + bleed) and email it to us separately after you create your online order.
How To Order Postcards
1. Go to the main menu and choose Postcards. 2. Make your selection for each of the product options. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later. To help you design your Postcards and create print-ready files, read:How to Design your Postcards With Adobe Illustrator Using Newprint TemplateHow to Design your Postcards With Adobe InDesign Using Newprint Template 5. Click ‘Add To Cart’.
How To Order Carbonless Forms
1. Go to the main menu and choose Carbonless Forms. 2. Make your selection for each of the product options. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later. Read these articles to ensure your Carbonless (NCR) Forms are print-ready:How to Design your Carbonless (NCR) Forms With Adobe Illustrator Using Newprint TemplateHow to Design your Carbonless (NCR) Forms With Adobe InDesign Using Newprint Template 5. Click ‘Add To Cart’.
How To Order Coffee Cup Sleeves
1. Go to the main menu and choose Coffee Cup Sleeves. 2. Make your selection for each of the product options. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later. 5. Click ‘Add To Cart’.
How To Order Saddle Stitch Bound Books (With Cover)
1. Go to main menu and choose Saddle Stitch Bound Books (With Cover). 2. Make your selection for each of the product options. You will first choose the options for the covers, and then for the inside pages. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF files. Alternatively, you can choose to upload your file later. In case the 'Multiple Files' button is turned on, you need to upload your inside and cover pages separately, so you will have to upload two PDFs. The first two pages of your covers PDF will be the front cover (outside and inside), and the next two pages will be the back cover (inside and outside).  In case your cover pages and inside pages are in the same document, turn off the ‘Multiple Files’ button and upload only 1 PDF file. If you are uploading 1 file, the first two pages of your PDF will be the front cover (outside and inside), and the last two pages will be the back cover (inside and outside). The total number of pages in this PDF needs to match the total number of pages of your book (inside + 4 cover pages). For example, if your book has 40 inside pages plus 4 cover pages, you would choose the '40 Pages + Cover' option on the website, and you would upload a 44-page PDF file. When you select your PDF files, click the green button to attach them to your order. To ensure your files are set up properly, read How to Design your Saddle Stitch Bound Books (With Cover) with Adobe InDesign Using Newprint Template. 5. Click ‘Add To Cart’.
How To Order 1&2 Colour Envelopes
1. Go to the main menu and choose Envelopes. Click the Shop Now button in the 1&2 Colour Envelopes section. 2. Make your selection for each of the product options. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later. 5. Click ‘Add To Cart’.
How To Order Bookmarks
1. Go to the main menu and choose Bookmarks. 2. Make your selection for each of the product options. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later. To help you design your Bookmarks and create print-ready files, read:How to Design your Bookmarks With Adobe InDesign Using Newprint TemplateHow to Design your Bookmarks With Adobe Illustrator Using Newprint Template 5. Click ‘Add To Cart’.
How To Order Wall Calendars
1. Go to the main menu and choose Wall Calendars. 2. Make your selection for each of the product options. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF files. Alternatively, you can choose to upload your files later. To ensure your files are print-ready, read How to Design your Wall Calendars With Adobe InDesign Using Newprint Template. 5. Click ‘Add To Cart’.
How To Order Wrapping Paper
1. Go to the main menu and choose Wrapping Paper. 2. Make your selection for each of the product options. 3. Choose between a digital and a hard copy proof and select the print quantity. In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator. 4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later. These resources will help you ensure your files are print-ready:How to Design your Wrapping Paper With Adobe Illustrator Using Newprint TemplateHow to Design your Wrapping Paper With Adobe InDesign Using Newprint Template 5. Click ‘Add To Cart’.
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